Cancellation Policy
We accept order cancellation before the product is shipped or produced. If the order is cancelled within 24hrs you will get a full refund.
* We cannot cancel the order if it is already greater than 24hrs.
* If you place a wrong order due to the customer and the order has been shipped (including but not limited to the purchase of the wrong color, quantity, etc.), please forgive us for not being able to cancel the order. We will usually provide you with a 50% discount, and you can purchase the correct option again at half price. Please contact our customer service email for details.
Returns Policy
Due to sanitary and safety reasons, we cannot issue refunds or process an exchange for an order already placed, so please read the item’s description carefully before you place your order. All sales are final. Thank you for understanding.
Refunds
We accept order cancellation before the product is shipped or produced. If the order is cancelled within 24hrs, you will get a full refund.
* We cannot cancel the order if the product is already shipped out or packaged and ready to ship or if the order is greater than 24hrs.
* If you place a wrong order due to the customer and the order has been shipped (including but not limited to the purchase of the wrong color, quantity, etc.), please forgive us for not being able to cancel the order. We will usually provide you with a 50% discount, and you can purchase the correct option again at half price. Please contact our customer service for details.@ info.mariposa1@gmail.com
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.